FAQs

FREQUENTLY ASKED QUESTIONS

HOW SOON SHOULD I ORDER A SIGN? IS A TRADITIONAL LAWN NECESSARY FOR INSTALLATION OF THE SIGNS?
The best time to order is the same day the baby is born. This gives the best chance of having the stork installed the same day that the parents and baby come home from the hospital. If you would like to order a stork before baby has been delivered, please call us and we will check availability based on current  inventory.  

 

We do not install signs at commercial locations.  We deliver signs to traditional residential lawns only.  We define a lawn as a wide expanse of unobstructed soil with grass on the top.  For example, we cannot install signs in xeriscape, rocks, pea gravel, crushed granite, concrete, mulch, flower beds, raised beds, garden pots, ground cover, thick landscaping or hard packed soil that has been used as a driveway.  We are required to drive the stake into the ground 10-inches for stability. It’s not possible in the situations described above. 
 
We cannot place a sign in front of public utility boxes, water mains or any other structure owned by the city, county or state.  We cannot impede access to these areas or we could be fined and / or have our signs destroyed because they block access.  
 
WHAT IS YOUR AREA OF SERVICE? 
We serve the Athens-Clarke County, Oconee County, and surrounding areas in Georgia.

HOW LONG IS THE RENTAL PERIOD?
The rental period is seven days.  At the time we pick up the sign, we will leave the bundle and sibling stars or message stars as keepsake items. 

 

HOW MUCH DOES A STORK YARD SIGN RENTAL COST?  WILL THERE BE A DELIVERY FEE?
The charge for renting a stork sign of your choice is $95.00, which includes delivery and pick up. Athens Stork Company is located in Bishop, GA.  Delivery and pick up is included in the price of the stork for any delivery within 20 miles of ASC's address on Google Maps. An additional $10 will be added to deliver to addresses between 20.1 - 25 miles. An additional $20 will be added to deliver to addresses between 25.1 miles and 30 miles. Any delivery beyond 30 miles will need to contact Athens Stork Company at 479.263.0326 to check for availability.

HOW MUCH ARE SIBLING / MESSAGE STARS / DOG BONES AND CAT SIGNS?
$35 each. The new parents / siblings will keep the star at the end of the rental period.

WHAT SERVICE DO YOU OFFER FOR MULTIPLE BIRTHS?
We normally set up a separate sign for each baby. The first sign is priced at the regular rate of $95. Each subsequent sign is discounted to $80. At the end of the rental period the new parents keep both name bundles.

WHAT SERVICE DO YOU OFFER FOR GIDDY GRANDPARENTS?
If a sign for the grandparents is ordered at the same time as the sign for the new parents the rental price is discounted to $80.00. The bundle traditionally states “Proud Grandparents of (Baby’s Name) and the birthdate” or “It’s a Granddaughter!” or “It’s a Grandson!” 

WHERE WILL YOU PLACE THE STORK IN THE YARD?
We choose the best location possible for visibility, as well as for the best photo ops. That said, sometimes there are issues such as utility boxes, automatic lawn sprinkler systems, tree roots, earth that is as dry as concrete, rock under the surface  or landscaping that will dictate placement. In those situations, we will still use our best judgment as to location. If there is a specific location you would like for the sign to be placed, please let us know when you order and we will do our very best to make that happen. Marking the yard with a tangible marker would be the most helpful if you have a specific spot you’d like your stork to be installed. 

HOW DO I PLACE MY ORDER? HOW DO I PAY FOR THE STORK?
We take most orders by order form online - found at the top of this website - and we will call you to complete payment over the phone.  You can also call 479-263-0326 to order over the phone. We accept Visa, Master Card, Discover and American Express over the phone, via Square, as payment for the stork rental. Orders must be paid in full before a stork is made, delivered, and installed. 


WHAT IS YOUR REFUND POLICY?

You will receive a full refund if any of the following apply:

- You cancel your stork sign rental at least 24-hours in advance

- Extreme weather conditions prevent us from setting up your sign

You will not receive a refund if any of the following apply:

- We are unable to get into a gated community because we were not given a gate code or it doesn’t work

- The security guard at a gated community refuses to allow us entry

Please note: We will wait at a gate for up to 10 minutes while the guard attempts to contact the homeowner to grant access. It is important that you make arrangements with the guard to give us access prior to the moment of delivery.

- The homeowner or recipient does not allow us to set up the sign or calls us to request that we pick up the sign prior to the end of the rental period.

- If a dog or other animal is threatening or refuses to allow us onto the property.

- If the location does not have a traditional lawn. We define a lawn as a wide expanse of unobstructed soil with grass on the top.  For example, we cannot install signs in rocks, pea gravel, concrete, mulch, flower beds, raised beds, garden pots, thick landscaping or hard packed soil that has been used as a driveway.  We are unable to install signs in areas where rocks / small boulders cover the “yard” or are prominent in the “yard.”  We are required to drive the stake into the ground 10-inches to properly / safely install a sign. It’s not possible in the situations described above.